🔄 Return & Refund Policy
We want you to be completely satisfied with your purchase. If you receive a product that is not in good condition,
you may return it according to the terms below.
Returns for UAE Orders Local
All UAE orders are shipped within 1–2 working days after order confirmation.
If you receive a damaged or defective product, you can initiate a return within the specified period.
⏰ Important: Returns must be initiated within 10 days of delivery.
The product must be in its original condition.
✅ Return Conditions
- Product must be in good condition — no damage, no signs of misuse.
- Original packaging is required (within 7 days).
- Original bill/invoice must be provided (within 7 days).
- Return window: 10 days from delivery.
📦 How to Return
- Contact our support team to initiate the return.
- Ensure all items are packed securely in original packaging.
- Include the original bill and any accessories.
- Once inspected, your refund/replacement will be processed.
Note: Deliveries are not available on Saturdays and Sundays.
Return pickups may also be unavailable on weekends depending on courier service.
International Returns Worldwide
Customers ordering internationally are responsible for arranging their own shipping and returns.
Before sending any item back, you must ensure that your account and order details are fully verified.
For international returns, the following payment/refund options apply:
- Advance Payment Refund: Refund processed after full verification of returned item and order details.
- Payment on Delivery Refund: Refund or replacement issued upon receipt and inspection of the returned goods.
🌍 Note: International return shipping costs are the responsibility of the customer unless the product
was damaged or incorrect. Deliveries and pickups may not be available on Saturdays and Sundays.
Terms & Conditions for Returns
- UAE returns are processed within 1–2 working days after inspection.
- No returns or deliveries on weekends (Saturday & Sunday).
- After purchasing, customers can return items within 10 days.
- Items must be in original packing (within 7 days) and accompanied by the original bill (within 7 days).
- Customers are responsible for providing correct details and ensuring the product is returned in good condition.
- Worldwide returns require full verification and payment arrangements before processing.
- Customers must ensure all details are correct before shipping returns.
- Refunds can be issued in advance or on delivery, as agreed.
- Customers are responsible for arranging their own return shipment for international orders.
✅ Good Condition Guarantee: If the product is returned in good condition (original packaging,
unused, with bill), the return will be accepted without any issue. We stand by our quality and your satisfaction.
